Telegram Bot – Tech support

What is it? – This is a chatbot in Telegram, which is designed for technical support of any type of business, project, etc.

Advantages of this bot:

Simple and clear code, with the possibility of improvements
Simplicity. Intuitive interface
Availability, security of files. All attached files are stored on telegram servers

User functionality:

Write an appeal – the user specifies the type of appeal (question or complaint), if necessary, attaches an image and sends it to the administrators for consideration
Viewing requests – the user can view the responses to their requests and delete requests that have not yet been answered by administrators
View Frequently Asked Questions – The user can view a list of frequently asked questions that administrators add

Administrator functionality:

Respond to the request – the administrator gives an answer to the user’s request, if necessary, attaches an image
Add a frequently asked question